An interview with Tony Loeckenhoff,
Group Head of Migrant and Expatriate Banking, National Australia Bank Group.
When you’re thinking about migrating, there are many things to consider like getting a job, getting a visa, deciding where you are going to live, where the kids will go to school and if you’re going to take the pets with you. Considering your finance and banking options tend to come a little way down the list of priorities.
So when you do start thinking about your banking needs in Australia and New Zealand it’s important to choose a bank that does the right thing for their customers.
“Moving to the other side of the world is stressful enough, so we wanted to take the hassle out of setting up banking in Australia and New Zealand by making it simple and personal” says Tony Loeckenhoff, Head of Migrant Banking for National Australia Bank Group.
“We do this in a number of ways. Firstly we have dedicated teams in the UK, who are there to take calls from our customers. Obviously the primary discussions we have are about banking, finance and wealth needs. But most of our team in the UK have personal experience in moving to different parts of the world for work, so they do bring personal experience to the conversation on a range of topics.”
“We also have a simple online application process that takes about 10 minutes to complete and most of the time we are able to open accounts for customers in about 48 hours” says Tony. “At this point we provide all of our customers with a dedicated named banker, who understands the unique needs of a migrant, so you know who you will be seeing in Australia or New Zealand to fully activate your account, receive your bank cards from and ask questions of.”
“We are very proud of our product range. For example when you open an account with NAB in Australia there are no application fees, no minimum balance requirements and no monthly fees and our account comes with a Visa Debit card at no extra cost. We offer an online savings account that pays competitive rates of interest on the money you transfer from the UK to Australia. At the time of writing NAB’s online savings account has a special introductory rate of 5%.
“Access to your money is also easy, once you have been formally identified by your banker in Australia and New Zealand. Both countries have national networks of branches and ATMs. You can access your money, without additional charges through, over 3,400 NAB ATMs and rediATMs in Australia and over 400 BNZ ATMs in New Zealand. Of course you can also access and manage your money with internet and phone banking in each country as well”
“In the current economic climate it’s also worth considering how secure your new bank is. National Australia Bank is a AA- rated bank that is in the top 12 banks of the world safest banks as reported in the March 2012 Global Finance Magazines list of the worlds safest banks.”
To find out more about the National Australia Banks services for visit www.nabgroup.com/migrantbanking.